Privacy Policy

MyCardBook (“we”, “us”, or “our”) operates mycardbook.ie. We act as the Data Controller for the personal information collected through our website and services. Contact email: hello@mycardbook.ie

PRIVACY POLICY

1. DATA WE COLLECT:
   We collect personal information necessary to process your orders and provide our services:
   • Contact & Delivery Data: Full name, email address, phone number, shipping address, and billing address.
   • Order & Payment Data: Transaction details and order history. Payments are processed securely via third-party providers; we do not store full payment card details.
   • Uploaded & Physical Media: Digital proofs, photographs, and the content of physical greeting cards provided to us for book creation.
   • Technical Data: IP address, browser type, device information, and site interaction data collected via cookies and analytics.
2. HOW WE USE YOUR DATA:
   We use your information strictly to:
   • Fulfill custom book orders, generate digital proofs, and return physical materials.
   • Process payments and manage billing.
   • Send transactional updates (order confirmations, proofs, shipping notices).
   • Provide customer support.
   • Improve website performance and manage Google/Meta advertising campaigns (with your consent).
3. DATA SHARING:
   We do not sell your personal data. We only share necessary data with trusted service providers to run our business:
   • Payment Processors: Secure processing of payment details.
   • Shipping & Postal Partners: Postal services and couriers to deliver books and return original materials.
   • Ad & Analytics Platforms: Google (Merchant Center, Analytics, Ads) and Meta to monitor performance and run marketing campaigns.
   • IT & Hosting Providers: Secure cloud hosting and infrastructure supporting our site.
4. DATA RETENTION:
   • Data Retention Order & Financial Records: Kept for up to 7 years to comply with tax and legal obligations.
   • Customer Materials & Digital Proofs: Kept for a limited time post-fulfillment to assist with reorders or queries, after which they are archived or deleted.

5. YOUR GDPR RIGHTS:
   Under GDPR, you have the right to:

   • Access, update, or request deletion of your personal data.

   • Object to or restrict the processing of your data.

   • Withdraw consent for marketing communications at any time. To exercise any of these rights, email us at hello@mycardbook.ie.

6. COOKIES:
   We use essential cookies to power the online shop, along with optional analytics and marketing cookies to enhance your experience. You can manage or disable cookies through your browser settings or our cookie consent manager.